WhatsApp’s Spanish language content moderators push for equal pay in internal letter

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Illustration by Alex Castro / The Verge

WhatsApp’s Spanish language content moderators and customer service representatives are pushing the company for equal pay, according to an internal letter obtained by The Verge. They say they’ve been excluded from a $2 per hour premium paid to other bilingual contractors. The workers are employed by Accenture, a third-party contracting firm, in Austin, Texas.

“For several years now, Accenture, Facebook, and Whatsapp have denied equal treatment and pay to Spanish language Contingent Workers,” employees say in the letter. “It is an insult for companies like Facebook and Accenture to publicly champion diversity, but yet fail to deliver this to its own workers.” Accenture classifies much of its workforce as contingent, meaning employees are...

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