Microsoft is making its Xbox subscriptions more flexible after UK regulator steps in

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Illustration by Alex Castro / The Verge

Microsoft is making its Xbox subscriptions a little more flexible after a UK regulator raised concerns. The UK’s Competition and Markets Authority (CMA) “has secured undertakings with Microsoft” that will improve accidental renewals for Xbox Live Gold or Xbox Game Pass subscriptions.

Microsoft has agreed to offer refunds to Xbox subscribers that are on recurring 12-month subscriptions and even cancel inactive memberships if customers are reminded how to stop payments and still continue not to use a membership.

The CMA identified a number of concerns around Microsoft’s auto-renewing subscriptions, and the Xbox maker has agreed to address them with the following improvements:

  • “Better upfront information: Microsoft will provide more...

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