Verizon’s Visible customers are missing calls, texts, and data after ‘upgrades’

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The big changes have come with big problems. | Image: Visible

Last week, Verizon’s budget-focused carrier Visible announced some sweeping changes, introducing new plans that utilize an entirely different network infrastructure. The carrier told customers that if they chose to upgrade, they’d get better roaming coverage and latency as well as extra features if they sprung for the $45 a month Visible Plus plan.

Reviews among those who have successfully upgraded or signed up seem to be largely positive — most report seeing better speeds and significantly improved latency. (Though there are a few who say they don’t really notice any difference between the legacy plan and the new one.) But for many other customers, the switch has been fraught with service and customer support issues.

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